Privacy Policy

At BookingService.ai ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered booking platform, including our website, mobile applications, and any related services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

We collect information that you provide directly to us, including: Personal Information: • Name, email address, and phone number • Billing and payment information • Business name and address • Account credentials Booking Information: • Appointment schedules and preferences • Service selections and customizations • Customer communications and notes Technical Information: • IP address and device identifiers • Browser type and operating system • Usage patterns and interaction data • Cookies and similar tracking technologies AI Interaction Data: • Voice recordings from AI phone calls (with consent) • Chat transcripts from AI interactions • Booking preferences learned by our AI systems

We use the information we collect to: • Provide, maintain, and improve our Service • Process bookings and appointments • Train and improve our AI systems • Send transactional communications (confirmations, reminders) • Provide customer support • Analyze usage patterns and optimize user experience • Detect and prevent fraud or abuse • Comply with legal obligations AI-Specific Uses: Our AI systems use your data to provide personalized booking experiences, handle phone calls on your behalf, and learn preferences to improve service quality. Voice recordings are processed in real-time and may be reviewed to improve AI accuracy.

We may share your information in the following circumstances: Service Providers: We share data with third-party vendors who help us operate our Service, including: • Cloud hosting providers (e.g., AWS, Google Cloud) • Payment processors (e.g., Stripe) • Email and SMS providers • Analytics services Business Customers: If you book appointments through our platform, we share your booking information with the businesses you are scheduling with. Legal Requirements: We may disclose information if required by law, court order, or governmental request. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your information, including: • Encryption of data in transit and at rest • Regular security assessments and penetration testing • Access controls and authentication measures • Employee training on data protection • SOC 2 Type II compliance However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to: • Provide our Service to you • Comply with legal obligations • Resolve disputes • Enforce our agreements When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes. AI training data may be retained in anonymized form to improve our systems.

Depending on your location, you may have the following rights: Access: Request a copy of the personal information we hold about you. Correction: Request that we correct inaccurate or incomplete information. Deletion: Request that we delete your personal information. Portability: Request a copy of your data in a machine-readable format. Opt-Out: Opt out of marketing communications at any time. AI Processing: Request human review of AI-automated decisions. To exercise these rights, please contact us at privacy@bookingservice.ai.

We use cookies and similar technologies to: • Remember your preferences and settings • Authenticate your sessions • Analyze how you use our Service • Deliver relevant advertising Types of Cookies: • Essential cookies: Required for basic functionality • Analytics cookies: Help us understand usage patterns • Marketing cookies: Used for targeted advertising You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers, including: • Standard contractual clauses approved by relevant authorities • Compliance with Privacy Shield principles where applicable • Adequacy decisions by data protection authorities

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): • Right to know what personal information is collected • Right to know whether your information is sold or disclosed • Right to opt out of the sale of personal information • Right to non-discrimination for exercising your rights We do not sell personal information as defined under the CCPA. To make a CCPA request, please contact us at privacy@bookingservice.ai or call our toll-free number.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: BookingService.ai, Inc. Email: privacy@bookingservice.ai Address: 123 AI Street, San Francisco, CA 94102 Data Protection Officer: Email: dpo@bookingservice.ai For EU residents, you may also lodge a complaint with your local data protection authority.